ITIL, which enables IT services to support one or more business units by managing IT services, is a system of best practices ( best practices) is a library created by bringing together and collecting experiences. Service Management and Service Delivery are the basis of IT Service Management, which are constantly interrelated and cannot be considered separately from each other like the parts of a whole and are formed by combining eleven modules in total. In addition to stating that ITIL philosophy is at the core of the standards that maintain their validity all over the world, it is also possible to state that ITIL is the basis of the ISO 20000 standard, which is the first standard of the International Standards Organisation on the use of information technology service management.
Although it is a management system suitable for all companies and organisations in the sector, the 20000-1 Information Technology Service Management System (ITMS), which is included in the ISO 20000 standard series, is a reference standard for information technology companies to establish service management systems and has been created to enable them to manage their processes. Despite the fact that it is not well known in our country but is a standard that is widely used worldwide, Apaz Medikal, the leading name of the companies that have knowledge about ISO 20000-1, is aware of the increasing importance and need of ISO 20000 Information Technology Service Management System standard due to the rapidly developing information technologies today. With the information technology management system, it is possible to meet the demands and expectations of all customers and stakeholders of companies and organisations that provide information technology services, to ensure that their performance is always improved and improved. ISO/IEC 20000, as a service management system standard (SMS), defines and specifies the requirements for service providers to plan, install, realise, process, monitor, review, maintain and improve their services. Requests, or in other words requirements, include the fulfilment of the design, transition, delivery and development phases. 2011 version of ISO/IEC 20000-1 ISO/IEC 20000 consists of nine parts:
1. Coverage Area
2. Normative References
3. Conditions and Definitions
4. General System Service Management Requirements
5. Design and Transition of New or Regulated Services
6. Service Delivery Process
7. Connection Process
8. Solution Process
9. Control Process
As Apaz Medikal, we have successfully completed the necessary audits and received our ISO / IEC 20000-1: 2011 Information Technology Service Management System (ITMS) certificate as of 06.07.2018.
